ClinicPro Terms of Service & SLA
Effective: October 2026 • Enterprise SaaS Master Services Agreement
1. Software as a Service Agreement
By establishing an account or utilizing the ClinicPro web platform or desktop executable, your healthcare organization agrees to these Terms of Service. These terms constitute a legally binding agreement between your clinic organization and ClinicPro Cloud Systems Inc.
2. Service Level Agreement (SLA) & Uptime
ClinicPro guarantees 99.99% monthly availability for all paid subscription tiers. Scheduled maintenance windows occur solely during off-peak weekend hours and are announced at least 72 hours in advance. Failure to meet the 99.99% threshold entitles customers to service credits on subsequent billing cycles.
3. Data Portability & Clinic Sovereignty
You maintain unencumbered ownership of your patient database, medical records, inventory catalogs, and invoice ledgers. You may export full JSON/CSV data backups or execute database snapshots at any time without fees or vendor lock-in.
4. Practitioner Clinical Responsibility
ClinicPro provides software tooling for recordkeeping, scheduling, billing, and communication. It does not provide medical advice or diagnosis. Registered physicians and healthcare practitioners retain sole professional responsibility for clinical decisions, prescription accuracy, and patient care.